Your account and data
Update your details, delete your account and see what we store about your visitors.
Account settings
Open the account menu and click Settings.
- Account Information: change your name or email. A new email address gets a confirmation link before it takes effect.
- Password: enter your current password and a new one.
What we store about visitors
For each question asked through your widget we store:
- The question and the answer.
- A random conversation ID for that page view.
- The page it was asked on, without any query string.
- Which pages were shown as sources, and which ones were clicked.
- How long the answer took.
Visitor IP addresses are used to apply rate limits but aren't stored. We don't ask visitors for a name or email.
How long we keep it
Data stays until you delete it. Deleting a site removes its pages, search data and question history. Deleting your account removes your teams' data as described below.
Delete your account
Open Settings and use the Delete Account card. Enter your password to confirm. This can't be undone.
- For each team where you're the only member, we cancel the subscription and delete the team with all its sites, pages and question history.
- If you're the only owner of a team that has other members, deletion is blocked until another member is an owner. Members can't be given a new role from the dashboard yet, so contact us and we'll change it.
If the subscription can't be cancelled automatically, cancel it under Billing first, then try again.
Your sign-in is removed, but the deleted account record keeps your name and a changed copy of your email. You can sign up again with the same email address.